Policies
Returns & refunds
Effective date: October 30, 2026. This policy is provided by Bragwire LLC, a North Carolina limited liability company (“Bragwire,” “we,” “us”).
Bragwire sells two things: the Bragwire Board (hardware) and a Bragwire app subscription. Bragwire never collects or holds users’ money for picks. There is nothing to refund for picks or points, because no money is involved.
Returning a Board
The return window and return conditions will be stated at checkout, before you pay. Within that window, you can return a Board for a refund of the Board’s price.
How to return a Board
Send your order email and the reason for the return to hello@bragwire.com.
We reply with the return address and how to ship it back. Please don’t send a Board back without instructions.
Pack the Board with its parts. Keep your tracking number.
Once the return arrives, we refund your original payment method. Your bank may take a few business days to show it.
Orders that haven’t shipped
If you want to cancel an order before it ships, email hello@bragwire.com. The terms for cancelling an unshipped order will be stated at checkout.
Defective or damaged Boards
If your Board doesn’t work or arrives damaged, email hello@bragwire.com. We’ll help you troubleshoot and, if it’s faulty, work with you on a replacement or refund. For shipping damage, see the Shipping policy.
Bragwire app subscription
- You can cancel any time. Cancelling stops future renewals. Your service keeps working until the end of the billing period you already paid for. See Cancel a subscription.
- If you were charged by mistake (for example, a duplicate charge), email us and we’ll refund it.
- If you return a Board, the 12 months of app access included with it end at the same time.
Questions
Email hello@bragwire.com.